Donor and Sponsor Service Manager

Posted 4 months ago

Job Description

Salt Lake County…A career with a purpose in the community you love!

Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community, please keep reading.

What it is like to work here:

At Salt Lake County our culture is woven into all aspects of our work and our employees’ lives, from the way we treat each other to the way we support the community.  To promote and foster a fun and healthy work environment, we appreciate employees through great benefits, a healthy work life balance and room to grow and develop.

Surround yourself with:

Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live work and have fun. Salt Lake County is about connecting people and championing our community.  Community is more than a place….its our heart and service that bring us together.

We encourage a work life balance:

Working for Salt Lake County is more than just a paycheck.  A career with Salt Lake County includes several benefits and perks.  We support our employees with 12 Holidays, up to 24 vacation days, 12 sick days and one personal day every year.

Additional Benefits include:

  • Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution
  • Medical coverage including a 100% county paid premium option-Dental and Vision coverage including coverage for adult designees
  • Health Savings account with a county contribution up to $1200/year, Flexible Spending Account
  • 100% county-paid Long-Term Disability and Short-Term Disability option
  • Professional Development
  • Plus: Onsite medical clinic, childcare and gym; hospital insurance, pet insurance auto and home insurance and discounts at County facilities.


Manages the Eccles Theater Fulfillment Program for the Naming Rights Sponsors, Corporate Sponsors, and Individual Member programs. Develops and maintains strong relationships with Sponsors and Members, presenting partners and ArtTix.


Associate degree from an accredited college or university in Liberal Arts, Marketing, Communications, Business, or closely related field plus two (2) years of experience; OR a combination of related experience and education

Preferred experience in special events, development and donor relations in a theater or large arts organization.

Supervisory experience in customer service or front of house role is preferred.


  • Manages and coordinates Donor and Sponsor Concierge Program and delivery of benefits to Legacy Donors, Corporate, Series and Box Seat Sponsors.
  • Works as main liaison and primary point of contact for all donors and sponsors; actively works to establish new and/or maintain existing relationships with members, donors, other community organizations, and various government programs.
  • Assists General Manager with plans and operates Individual and Corporate Membership program fulfillment in coordination with presenting partners/co-promoters.
  • Researches, coordinates resolution of program issues; appropriately seeks approval for resolutions and/or initiatives.
  • Maintains and track all records including Naming Rights Sponsorships, Corporate Sponsors, Individual Members and Corporate Members agreements and benefits, invoices and payments.
  • Creates, generates, and distributes reports related to individual sponsors and/or member services.
  • Recruits, hires, trains, and supervises Concierge Program Coordinator(s)
  • Develops and maintains strong relationships with various groups and individuals as appropriate.
  • Recommends delivery of benefits policies and procedures that affect Naming Rights Sponsorships, Corporate Sponsors, Individual Members and Corporate Members campaigns.
  • Assists leadership team as requested in ongoing strategic planning, preparation of sponsorship reports, Naming Rights Sponsorships recognition, thank you letters, timelines, and reports.
  • Prepares financial, statistical, or other reports and provides general administrative support
  • May perform other duties or lead projects as assigned.


  • Customer service and/or Public Relations principles and techniques
  • Event planning
  • Donor cultivation and stewardship
  • Communications skills and principles
  • Project management
  • Computer software and programs related to specific job duties
  • Effective Training and performance management techniques

Skills and Abilities to:

  • Establish and cultivate strong relationships and garner trust and respect with Sponsors, Members, Board Members, and Peers
  • Communicate effectively, both verbally and in writing
  • Manage stressful public situations tactfully and courteously
  • Manage multiple tasks and deadlines simultaneously
  • Work effectively both independently and as part of a team
  • Work effectively with little oversight and direction
  • Maintain confidentiality and exercise discretion with sensitive information
  • Plan and manage projects from start to finish, including delegation when needed
  • Demonstrate a high level of professionalism
  • Interact effectively with other County, public, and private agencies


Work duties are typically performed in a general office setting.

Travels to locations throughout the County.

May be required to occasionally lift heavy items – up to 50 lbs


Evening, weekends and holiday as appropriate.


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