Eccles Theater Concierge Program Coordinator

Posted 1 month ago

Job Description

JOB SUMMARY

Develops, coordinates, implements, and organizes the daily tasks and initiatives for the successful operation of the donor and sponsor concierge program.

MINIMUM QUALIFICATIONS

Four (4) years of experience in a customer service or front-of-house role, of which at least one (1) year was supervisory. Preference will be given to those with theater-related customer service experience.

ESSENTIAL FUNCTIONS

  • Represents and coordinates Sponsor and Donor Concierge Program.
  • Coordinates resolution of program issues.
  • Works as first point-of-contact liaison between sponsors/donors and Sponsor and Membership Services Manager.
  • Establishes and maintains relationships with members, donors, other community organizations, and various government programs.
  • Monitors program sites and donor lounges to ensure compliance with policies and procedures, provisions, and prohibited activities. Ensures all sites are well-maintained.
  • Works in conjunction with concessionaire, technical staff, event and ticketing staff, and patron services staff to coordinate details of events.
  • Ensures that program related documents and forms are complete, accurate, and processed through established standards and guidelines.

Knowledge of:

  • Volunteer program management
  • Methods and techniques of effective Customer Service
  • Public relations methods and techniques
  • Effective training techniques

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

This position will be required to work nights and weekends. Must be able to lift up to 50 lbs and stand or walk for extended periods of time.

Additional Information

TEMPORARY POSITIONS:

An “At Will”, FLSA non-exempt employee who is not eligible for County benefits and who must work an average of 29 hours or less per week or an average of 129 hours or less per month.

  • Must work an average of 29 hours or less per week or an average of 129 hours or less per month.
  • Are not eligible for County benefits except as otherwise provided for by policy.
  • Are not considered merit employees.
  • Are “at will” employees who may be terminated for any reason, without notice, and without a pre-termination hearing.

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