The House Manager is responsible for ensuring efficient performing arts center front-of-house operations. This role ensures that event attendees have a positive experience in a clean, safe, and inviting environment by collaborating across Arts & Culture teams. As the front-of-house staff supervisor, the House Manager is also responsible for selecting and developing teams that welcomes the public to the theatre and oversees their safety and well-being before, during, and immediately after events.
2 years of closely related experience performing similar functions in a public-facing or customer service role plus 2 years of supervisory experience.
- The following duties and responsibilities are intended to be representative of the work performed by the incumbent(s) in this position and are not all-inclusive. The omission of specific duties and responsibilities will not preclude it from the position.
- Applicants must be prepared to demonstrate the ability to perform the essential functions of the job with or without reasonable accommodation.
- Motivates front of house staff to provide excellent customer service to all event attendees.
- Ensures life safety of event attendees with the aid of front of house staff in case of emergency evacuation.
- Resolves matters arising from patron complaints, activities, or requests.
- Supervises front of house staff at events which includes orienting, training, assigning, and reviewing work performance.
- Coordinates with other Arts and Culture departments to ensure event information is compiled and communicated to front of house staff to ensure performances run smoothly.
- Coordinates with technical teams to ensure ticket-scanning equipment, assistive listening devices, and radios are always operational.
- Monitors the appearance and cleanliness of the lobby, audience seating areas, and other public areas and communicates with other departments as necessary to ensure a clean and safe environment