Arts & Culture
COVID-19 Updates

Salt Lake County Arts Venues to open for
Public Performances March 25, 2021

We are happy to welcome you back to live performances at Abravanel Hall, Capitol Theatre, Eccles Theater, and the Rose Wagner Performing Arts Center starting March 25, 2021.

To ensure the health and safety of our patrons, performers, and staff, we are implementing several new changes to create a safe and enjoyable environment. All of our modified practices meet current standards issued by the Salt Lake County Health Department, Utah Health Guidance Levels, and Center for Disease Control, and are subject to change as policies and practices are updated.

Before you visit our venues, please review the information below. If you have any questions about any of our new or modified procedures, call 385-486-1015 or email arts-info@slco.org and we are happy to help.

COVID-19 Risk Awareness Warning
We have taken enhanced health and safety measures—for you, our other Guests, Employees and Cast Members. You must follow all posted instructions while visiting Abravanel Hall, Eccles Theater, Capitol Theatre and Rose Wagner Performing Arts Center.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable.

By visiting our venues you voluntarily assume all risks related to exposure to COVID-19. Let’s keep each other healthy and safe.

Health & Safety Procedures
If you exhibit any symptoms of COVID-19 or have been exposed to anyone with the virus, please stay home. Contact arttix@slco.org or call 801-355-ARTS within 48 hours to review ticket refund and exchange options.

  • Patrons will be required to confirm they are not experiencing symptoms or subject to quarantine or isolation prior to attending an event.
  • COVID symptoms may include fever or chills; cough; shortness of breath or difficulty breathing; muscle or body aches; new loss of taste or smell; sore throat; congestion or runny nose; and nausea, vomiting, or diarrhea.

Face Coverings & Social Distancing
Face coverings and six-foot social distancing are required within A&C venues. Please arrive at the theater with your face covering on. Face coverings must be worn at all times, including while seated during the performance. Face coverings must completely cover user’s mouth and nose and must be made of a material that prevents the spray of respiratory particles. Please note – a plastic face shield or a mask with exhalation valves or vents are not acceptable as a substitute for a well-fitting face covering.

Six-foot social distancing is also required. When you arrive at the theater, please proceed directly to your seats, after using the restroom if needed, rather than lingering in the lobby. The auditorium seating has been carefully measured to ensure six-foot distancing between households. Please stay in your assigned seats during the performance.

Venue Cleaning & Sanitizing
The auditorium, including the seats, is cleaned and sanitized prior to each performance. High touch areas – door handles, elevators, ticket office, restrooms – are cleaned and sanitized throughout the performance.

Research shows that that HVAC systems play an important role in reducing the concentration of contaminants, including viruses like COVID-19. Arts & Culture is following the best practices for air filtration issued by the CDC and the American Society of Heating, Refrigeration, and Air Conditioning Engineers.

Ticketing & Contact Tracing
To maintain social distancing between households, ArtTix is only selling pairs of tickets online at saltlakecountyarts.org or on our ArtTix SLC app.  For three or more tickets, call ArtTix office 801-355- ARTS. In-person sales are available one hour before showtime only.

We encourage you to download our ArtTix SLC App to manage your account and utilize electronic tickets. Electronic and print at home tickets are preferred. The preferred method of payment at the ticket window is by credit card, but cash payments will be accepted.

Shows scheduled for this fall and into 2022 may be sold at higher capacities and would not allow for a six-foot distancing accommodation between households; please check the website as your performance date draws closer for the most up-to-date event guidelines. Capacities and other health & safety guidelines are subject to change at any time as policies are updated during the COVID-19 recovery process.

Contact Tracing is a tool used by the Health Department to help slow the spread of COVID. At the time of purchase, patrons are required to provide contact information for tracing purposes. If there is a COVID-related issue at a specific performance, ArtTix, the Health Department, or the presenting organization will use this information to contact you directly. If a ticket buyer refuses to provide contact information, ArtTix is unable to sell them a ticket.

Guest Services

  • Assisted listening devices will be available at the Patron Services desk in each venue.
  • Coat check, booster seats, and curbside assistance are suspended at this time.
  • Concessions are not available at this time and our drinking fountains are closed.
  • You are welcome to bring a filled water bottle with you to the theatre and we have a water bottle filling station available in the lobbies at Capitol Theatre and the Rose.
  • We ask you to have your tickets ready to present to the ushers for scanning; they will not touch your tickets or phones.
  • Please stay in your assigned seats. We have blocked off seats throughout the auditorium to ensure social distancing.

Plan Your Visit

  • Downtown traffic can be heavy, so please plan extra time for travel and parking.
  • If you arrive after the performance begins, you may need to wait in the lobby while socially distancing until late seating is available. An usher will help you to your seats.
  • Learn more about downtown parking and dining options here.

Thank you for your support and patience as we continue to navigate this unprecedented situation.  We are excited to welcome you back to our theaters to experience the thrill of live theater.

For more information on Salt Lake County Arts & Culture events affected by COVID-19, please see the Frequently Asked Questions below.

 

COVID-19 FREQUENTLY ASKED QUESTIONS

What Salt Lake County Arts & Culture venues are open?
Abravanel Hall, Capitol Theatre, Eccles Theater, the Rose Wagner Performing Arts Center, and Utah Museum of Contemporary Art are open under modified health and safety guidelines.

How are you keeping things safe at the venues?
Our cleaning staff is employing cleaning routines and using products in accordance with CDC and County Health Department guidelines including cleaning and disinfecting products that meet EPA criteria for use against the COVID-19 virus.

Prior to each event, our cleaning crews conduct a thorough cleaning and sanitizing routine, according to CDC and Health Department standards. High touch and common areas will be sanitized before, during, and after performances, including door handles, elevator buttons, stair railings, and water bottle refill stations.

All Arts & Culture staff wear face coverings and maintain social distancing when in the venues. We are taking additional precautions, including hand sanitizing stations in each lobby; installing plexiglass barriers at each ticket window; ticket sellers disinfect high touch surfaces after each sale; and contactless ticket scanning services by Ushers.

Research shows that that HVAC systems play an important role in reducing the concentration of contaminants, including viruses like COVID-19. Arts & Culture is following the best practices for air filtration issued by the CDC and the American Society of Heating, Refrigeration, and Air Conditioning Engineers.

What Guest Services are in place?

  • Concessions are not available at this time and our drinking fountains are closed.
    • You are welcome to bring a filled water bottle with you to the theatre.
    • We have water bottle filling stations in the lobbies at Capitol Theatre, and the Rose.
  • Assisted listening devices will be available at the Patron Services desk
  • Coat check, booster seats, and curbside assistance are suspended at this time.

I have symptoms of COVID-19 or was exposed to someone with the virus – can I get a refund?
If you purchased your ticket directly from ArtTix or the Event Presenter, please email or call ArtTix arttix@slco.org or call 801-355-2787 for refund or exchange options. You must contact ArtTix no sooner than one week prior to your scheduled event and no later than 48 hours following your scheduled event.

If you purchased your ticket through a third-party ticket seller please contact them directly.

What do I do about my tickets if my show is postponed or rescheduled?
In most cases, you can hold on to the original ticket and it will be good for the new date(s).

If you purchased your tickets from ArtTix or the Presenter, you will receive an email with details on the rescheduled dates and what to do with your original tickets. For postponed events without a reschedule date, you will receive an email once the new dates are confirmed.

If you purchase your tickets from a third-party seller, please refer to the seller’s policies. If the tickets are valid, they may also remain so for the rescheduled dates, however ArtTix is unable to guarantee their validity.

What happens if a performer, staff member, or a patron tests positive for COVID-19?
A positive case of COVID-19 with a patron, performer, or staff member who was in a Salt Lake County Arts & Culture venue will trigger the Health Department Contact Tracing process.

Contact Tracing  is the method by which Health Department notifies people know they may have been exposed to COVID-19 and should monitor their health for signs and symptoms of COVID-19; helping people who may have been exposed to COVID-19 get tested; and asking people to self-isolate if they have COVID.

The Health Department will work with Arts & Culture or the Presenter to identify those people that worked directly with the staff person testing positive; or in the case of a patron testing positive, those that sat near the individual. Within 24-48 hours, those identified people will receive notification in writing from either Arts & Culture or the Presenter and will be encouraged to get tested.

If I have been vaccinated, do I still have to wear my face covering and social distance?
Yes, all patrons will be required to follow face covering and social distancing guidelines while in the venues.

 

© 2021 Art Salt Lake. All Rights Reserved.

Made with Love by Louder Design