ArtTix Ticket Sales Information
Updated Ticket Office Hours, September 2021
In-Person Ticket Sales at ArtTix Ticketing Hubs
George S. and Dolores Doré Eccles Theater (131 South Main Street, SLC)- Monday-Friday 10am-6pm; Saturday 10am-2pm
Mid-Valley Performing Arts Center (2525 Taylorsville Blvd, Taylorsville)- Monday-Friday 10am-6pm; Saturday 10am-2pm
Show Day Ticket Office Hours
Open: 90 minutes before showtime
Close: 30 minutes after show starts
Capitol Theatre: 50 West 200 South, SLC
Eccles Theater: 131 South Main Street, SLC
Mid-Valley Performing Arts Center: 2525 Taylorsville Blvd, Taylorsville
Rose Wagner Performing Arts Center: 138 West Broadway, SLC
Online Ticket Sales
DOWNLOAD our ArtTix app
Online at saltlakecountyarts.org
Telephone Sales & Contact Information
Phone: 801-355-ARTS (2787)
Toll Free: 1-888-451-ARTS (2787)
Email: arttix@slco.org
TTY: 711
See a full description of Ticketing and Theater Policies.
Frequently Asked Questions
ArtTix is the authorized ticket seller for events at Abravanel Hall, Capitol Theatre, Eccles Theater, Mid-Valley Performing Arts Center, and the Rose, and is one of Arts & Culture’s key services. When you purchase your ticket from ArtTix, you know that it is priced correctly, the ticket is legitimate, and that you will get the help you need if your ticket is lost or stolen.
What are ArtTix Authorized tickets and why is this important?
An ArtTix Authorized ticket is one that is purchased directly from ArtTix or from the organization presenting an event at any of our venues. Buying your tickets directly from either ArtTix or the event presenter are the only two ways to ensure your tickets are 100% guaranteed legitimate and priced correctly.
Buyer Beware! If you purchase tickets from any other seller you may pay well over face value and could be charged additional, exorbitant fees. In addition, ArtTix is unable to guarantee your seat and cannot offer any assistance should your tickets get stolen or lost.
Where can I buy ArtTix tickets?
- In person at our ticket offices at Eccles Theater or the Mid-Valley Performing Arts Center
- Just before showtime at Abravanel Hall, Capitol Theatre, Eccles Theater, Mid-Valley Performing Arts Center, and the Rose Wagner Performing Arts Center
- By phone at 801-355-ARTS
- Online at arttix.org or saltlakecountyarts.org, open 24/7/365
- On our ArtTix app
- Ticket office and phone hours: Monday – Friday from 10 to 6, Saturdays from 10 to 2
What payment methods do you accept?
ArtTix accepts cash, ArtTix gift certificates, and American Express, Visa, MasterCard, or Discover. We do not accept checks.
How do I purchase Accessible Seating?
Wheelchair spaces and companion seats are reserved for the exclusive use of individuals with disabilities. These seats are available at all of our venues and can be purchased at all points of sale - at the ticket window, by telephone, and online. If you would like to talk with someone about wheelchair seating, curbside assistance or any of our other accessibility accommodations, please call ArtTix at 801-355-ARTS (2787); toll-free at 1-888-451-ARTS (2787); or at 711 for Telecommunications Relay Service (TRS). When purchasing a wheelchair space, you acknowledge that you or a member of your party requires accessible seating. You are also able to purchase up to three companion seats at the same price for the same performance. You may receive a follow-up call from the ticket office regarding accessible seating transactions. The purchase or use of these seats by non-disabled patrons is prohibited and will result in seat relocation or forfeiture of the ticket and any ticketing costs. All Salt Lake County Arts and Culture venues are accessible to people with disabilities and offer wheelchair seating, curbside assistance, and assisted listening devices. Other accommodations are available on request, including ASL interpretation and captioning services; these require a six-week lead time.
How do I transfer mobile tickets to another person?
Your mobile tickets can be transferred to another person using the ArtTix app!
Follow the instructions for transferring mobile tickets HERE.
Download the ArtTix app for Android or iOS HERE.
Who decides the ticket prices?
Event presenters own their tickets and determine the ticket prices. In addition, they set any presales, public on-sale dates, inventory, and any other ticketing policies related to their specific event. ArtTix is the Authorized ticketing agent for the event presenters and we are bound by their requirements.
Are there ticketing fees?
- Service fees – charged on all tickets
- Preservation Fund – charged on tickets for Abravanel Hall, Capitol Theatre, and the Rose
- Facility Fee – charged on tickets for Eccles Theater
- Arts for All fee – charged on tickets for Eccles Theater
How many tickets can I buy?
Our standard practice is to allow 8 tickets per transaction. Event presenters may increase or decrease ticket purchase limits at their discretion.
Can I get a refund or exchange my tickets?
ArtTix does not refund or exchange any tickets. Before you finalize your ticket purchase please confirm you have the correct date, time, and seat numbers.
My tickets are lost or were stolen, what can I do?
If you purchased an ArtTix Authorized ticket, please contact our ticket office and we will reprint your tickets for you. Your reprinted tickets will be at will call and the original purchaser must show valid picture ID to pick up the tickets. If you purchased your tickets from a third party seller, we are unable to assist you.
How do I get my tickets if I buy online or on the phone?
We have four delivery options listed below. Some event presenters may limit delivery options and this will be clearly noted by event.
- Print-at-home tickets (tickets sent as PDF attachment in an email within five minutes of purchase)
- Digital Delivery/App (barcodes of tickets available via my.arttix.org or the ArtTix app 24 hours before the performance)
- U.S. Mail
- Will Call pickup
If I buy tickets online or by phone, will I receive an order confirmation?
You will receive an email order confirmation once your online or telephone purchase is complete. Please save this in case you have any issues, it contains your specific order number. If you do not receive a confirmation, please contact ArtTix right away to confirm your purchase was completed.
What if my event is cancelled or postponed?
Occasionally, performances are canceled or postponed. If this happens ArtTix will notify you by phone or via email about the refund or exchange procedures for that performance. The event presenter may also notify you via email about the cancellation or postponement. If you purchased your ticket with a credit card through ArtTix, we will automatically issue you a refund for the ticket price and any fees (except any delivery fees) on that credit card. If you purchased tickets with cash, ArtTix will arrange to print a check for your refund. If an event is moved or rescheduled, the event provider may set refund limitations. Be sure to contact ArtTix for details or a refund. Any expenses that you incur in connection with a canceled or postponed event are your own responsibility, not that of ArtTix.
Are there any admission requirements?
* September 1, 2021 - COVID guidelines apply for all events. Presenters may require masks, distancing and reduced capacity, vaccinations, and/or proof of negative COVID-19 test at their performances. Arts & Culture will support these requirements at the request of our presenters. Please check event information for specific presenter requirements.
All patrons must have a ticket for entry. Our minimum age recommendation is 8 years old unless otherwise specified by the event presenter and no babes-in-arms. Late seating is available at most events; however, you may not be seated until an appropriate break in the performance. At some events there is no seating after curtain time, please confirm this at the time of purchase. If your ticket is fraudulent, damaged or defaced, reported lost or stolen, or are not purchased from an authorized seller, entry may be refused.
Is there stand-by ticketing?
Stand-by ticketing is at the discretion of the event presenter. Stand-by tickets are normally offered for selected performances that have a no-late seating policy. Stand-by tickets can be sold to fill seats of late patrons and any unsold tickets. All patrons must be ready to be seated 5 minutes after performance start time. Tickets for patrons not seated at least 5 minutes after the performance start time will become invalid and non-refundable. Stand-by ticket does not guarantee a seat or seating together and it cannot be used for admittance to any other performance other than the date/time printed on the ticket. Any stand-by ticketed patrons who are not seated for the performance must return to the ticket office immediately and present their stand-by ticket for a full refund.
The Fine Print
These ArtTix Purchasing Policies are designed to ensure your understanding of, and satisfaction with, the purchase process on the ArtTix website and the ArtTix app. By purchasing tickets through the ArtTix website and the ArtTix app, you agree to be bound by these policies. These purchase policies may change at any time, and such changes shall be effective upon posting. You agree to be bound by such changes when they take place.
Billing Information Verification
Orders are processed only after a billing address, and other billing information has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, ArtTix customer service will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order without further notice.
Pricing and Other Errors
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this Site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then we have the right to cancel that ticket/order and refund the amount paid.
Limitation of Liability
You voluntarily assume all risks incidental to the event for which the ticket is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against us, management, facilities, artists, other participants, and all affiliated entities, agents, officers, directors, owners and employees on behalf of yourself and any accompanying minor. You bear all risks related to weather. See the Limitation of Liability section in the Terms of Use for additional limits on our liability.
Recording, Transmission and Exhibition
You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event.
Ticketing and Theater Policies
ArtTix Purchasing Policy
The following Purchase Policies are designed to ensure your understanding of, and satisfaction with, the purchase process on the ArtTix website and the ArtTix app. By purchasing tickets through the ArtTix website and the ArtTix app, you agree to be bound by these policies. These purchase policies may change at any time, and such changes shall be effective upon posting. You agree to be bound by such changes when they take place.
If you have questions on any of these policies, please contact ArtTix at 801-355-ARTS (2787), 1-888-451-ARTS (2787) or at arttix@slco.org. Patrons should Dial 711 for Telecommunications Relay Service (TRS).
Ticket Pricing and Availability
ArtTix.org sells tickets on behalf of George S. and Dolores Doré Eccles Theater, Maurice Abravanel Hall, Janet Quinney Lawson Capitol Theatre, Mid-Valley Performing Arts Center, and the Rose Wagner Performing Arts Center; all venues venues are owned and operated by the Salt Lake County Center for the Arts. We also sell tickets on behalf of some ticket outlets in Logan, Utah (“Event Venues”).
ArtTix.org acts only as agent for these Event Venues, which means ArtTix.org does not set the ticket prices and is not responsible for any claims or representations made by Event Venues or the event providers who use the Event Venues for their performances. Event Venues and/or event providers reserve all rights to add, withdraw, reschedule or substitute artists and/or events, prices, venues, seating arrangements and audience capacity.
Tickets are generally sold through several distribution points, including online, phone centers, ArtTix retail locations and box offices. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may become available prior to the event. However, ArtTix.org does not control inventory or availability of additional tickets.
Ticketing Fees
All tickets sold by ArtTix are subject to the following service fees:
- Abravanel Hall, Capitol Theatre and Rose Wagner Performing Arts Center sales are subject to a per ticket service fee of $.50 – $15.00 per ticket.
- Telephone sales: per ticket service fees of $2.00 – $15.00.
- Internet sales: per ticket service fee of $3.00 – $15.00 per ticket.
- A Preservation Fund Fee is charged on paid admissions for events at Abravanel Hall, Capitol Theatre and the Rose Wagner Performing Arts Center. The Preservation Funds is intended to be used for major projects and to preserve the buildings for future generations. Salt Lake County collects and administers the Preservation funds.
- The Preservation Fund Per Ticket Fee is currently $1.00 at Abravanel Hall and Capitol Theatre and 50¢ at Rose Wagner Performing Arts Center and is governed by § 3.42.090 Salt Lake County Code of Ordinances (2001).
- A Facility Fee is charged on paid admissions for events at George S. and Dolores Doré Eccles Theater. The Facility Fee will be used by the operator exclusively for the operation of the George S. and Dolores Doré Eccles Theater.
- The Facility Fee Per Ticket Fee is currently $4.00 for Events in the Delta Hall and $2.00 for Events in the Regent Street Black Box at the Eccles Theater.
- An Arts for All Fee of $.50, is charged on paid admissions for events at George S. and Dolores Doré Eccles Theater. The Arts for All Fee was established to increase access to events at the Eccles Theater. The Fund serves to further the mission and vision of the Eccles Theater, to engage broader audiences and enrich the lives of community members.
Replacement Tickets
ArtTix.org is neither responsible for tickets purchased through other ticketing agencies, nor for any ticket that is lost, damaged or destroyed.
If you purchased your ticket from ArtTix, you may obtain replacement tickets for lost, damaged or destroyed tickets. You may pickup ArtTix replacement tickets at Will Call only, with a valid photo ID of the original purchaser.
If you purchased your ticket from another seller, you will need to contact that seller directly to arrange for replacement tickets.
Refunds and Exchanges
ArtTix will not refund or exchange any tickets. Before finalizing your purchase, please carefully review your event and seating selection. Policies set forth by the event providers, expressly prohibit ArtTix.org from issuing exchanges or refunds after a ticket has been purchased.
Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with ArtTix customer service whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. ArtTix.org will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Ticket Delivery
Tickets set up for mail delivery will be shipped via USPS, one business day after order completion and should arrive in 7 to 10 business days. Please note that tickets will be mailed to the mailing address on the account set up to purchase the tickets. An incorrect billing address or credit card information may delay processing and delivery. Tickets lost in the mail will be set up for Will Call pick up only; they cannot be re-mailed. The customer is responsible for notification to ArtTix.org if the tickets are not received within the time frame posted above. If your tickets are being held for Will Call pick-up at the venue on the night of the show, tickets will only be released to the person whose account used to purchase said tickets. If the Will Call pickup name needs to be changed for any reason please contact the ArtTix information line at 801-355-ARTS (2787) for instructions. A photo ID may be required for Will Call pick-up tickets to be released.
Payment Methods
ArtTix accepts American Express, Visa, MasterCard, Discover Card, ArtTix gift certificates and cash for qualifying events. Checks are not accepted.
Admission
The right of event admission is reserved, and subject to the Event Venue’s terms of admission (i.e. minimum age requirements, surcharges for minors, etc.). Recommended minimum age for all performances is eight years or older unless otherwise specified and no babes in arms. Late arrival may result in non-admittance until a suitable break in the performance. In some venues and for some performances, there will be no seating after curtain time. Please refer to the event page or venue page for specific information. Entry may be refused if tickets are damaged or defaced in any way, or are not purchased through authorized points of sale. Entry may also be refused if tickets are lost or stolen.
Stand-by Ticketing Policy
At the discretion of the event venues, stand-by ticketing will be offered only for selected performances that have a no-late seating policy. •All patrons MUST be seated 5 minutes after performance start time.
- Tickets for patrons not seated at least 5 minutes after performance start time will become invalid and non-refundable.
- Stand-by tickets will be sold to fill seats of late patrons and issued numbers.
- Stand-by patrons will line up at theatre door in numerical order and at the discretion of the producing company representative, stand-by patrons will be admitted 5 minutes after performance start time.
- A stand-by ticket does not guarantee a seat or seating together and it cannot be used for admittance to any other performance other than the date/time printed on the ticket.
- Stand-by ticketed patrons who are not seated for the performance must return to the ticket office immediately and present their stand-by ticket for a full refund.
Number of Tickets or “Ticket Limits”
When purchasing tickets on our Site, you are limited to a specified number of tickets for each event (also known as a “ticket limit”). Please refer to the event page for posted ticket limits. This policy is in effect to discourage unfair ticket buying practices. We reserve the right to cancel any or all orders and tickets without notice to you if you exceed the posted limits. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.
Canceled, Postponed or Rescheduled Events
Occasionally, performances are canceled, postponed, or rescheduled. Should this occur, ArtTix.org shall use reasonable efforts to inform you of refund or exchange procedures for that performance. Specific refund, exchange or other options are determined by the event provider, and purchaser may be referred directly to event provider for refund, exchange or other. For exact instructions on any canceled, postponed or rescheduled performance, please contact ArtTix. If an event is canceled, and you purchased your ticket through ArtTix, we will automatically issue you a refund of the amount you paid for your tickets, including all fees , to the credit card that you used to purchase that ticket. If you used any other payment method, please contact us for more information or to request a refund. Only the original purchaser will be eligible for a refund. If you bought your tickets at a retail outlet, you have to return them to that location. If the event was canceled, postponed, relocated or rescheduled, the Event Venue or event provider may set refund limitations. Please contact us or the event provider for more information if you cannot attend the rescheduled event. Please make sure to include/provide your order number so we may expedite your refund if applicable ArtTix will not be liable for any expenses that you or anyone else incurs in connection with a canceled or postponed event.
Billing Information Verification
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, ArtTix customer service will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order without further notice.
Pricing and Other Errors
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this Site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then we have the right to cancel that ticket/order and refund the amount paid.
Limitation of Liability
You voluntarily assume all risks incidental to the event for which the ticket is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against us, management, facilities, artists, other participants, and all affiliated entities, agents, officers, directors, owners and employees on behalf of yourself and any accompanying minor. You bear all risks related to weather. See the Limitation of Liability section in the Terms of Use for additional limits on our liability.
Recording, Transmission and Exhibition
You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event.
Ticket Office Hours and Locations
In-Person Ticketing: Monday - Friday - 10:00 am - 6:00 pm & Saturday - 10:00 am - 2:00 pm
Eccles Theater: 131 S. Main Street
Mid-Valley Performing Arts Center: 2525 Taylorsville Blvd, Taylorsville
Show Day Ticketing
Ticket Offices open 90 minutes before showtime and close 30 minutes after show start
Capitol Theatre
Eccles Theater
Mid-Valley Performing Arts Center
Rose Wagner Performing Arts Center
Use our ArtTix app for easier access to purchase and use tickets that you buy from ArtTix.
The app can be used to:
- Purchase tickets for any performance sold on ArtTix
- Download & view your performance tickets
- Review & manage your account
HELPFUL INSTRUCTIONS
Link: Purchase and Access Tickets on the ArtTix App
Link: Accessing Digital Tickets on ArtTix.org
Link: Transfer Mobile Tickets to Another Person (Forward to a Friend)