Salt Lake County… A career with a purpose in the community you love!

Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community, please keep reading.

What it is like to work here:

At Salt Lake County our culture is woven into all aspects of our work and our employees’ lives, from the way we treat each other to the way we support the community.  To promote and foster a fun and healthy work environment, we appreciate employees through great benefits, a healthy work life balance and room to grow and develop.

Surround yourself with:

Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live work and have fun. Salt Lake County is about connecting people and championing our community.  Community is more than a place… it’s our heart and service that bring us together.

We encourage a work life balance:

Working for Salt Lake County is more than just a paycheck.  A career with /Salt Lake County includes several benefits and perks.  We support our employees with 12 Holidays, up to 24 vacation days, 12 sick days and one personal day every year.

Additional Benefits include:

• Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution
• Medical coverage including a 100% county paid premium option-Dental and Vision coverage including coverage for adult designees.
• Health Savings account with a county contribution up to $1200/year, Flexible Spending Account
• Long-Term Disability and Short-Term Disability
• Professional Development
• Plus: Onsite medical clinic, childcare, and gym; hospital insurance, pet insurance auto and home insurance and discounts at County facilities.

JOB SUMMARY

Creates, implements, monitors, administers, coordinates and supports technologies used by the agency ensuring their operation, availability and on-going improvement.

MINIMUM QUALIFICATIONS

Bachelor’s degree from an accredited college or university in Information Systems, Project Management, or Business Management, or other closely related field, plus two (2) years of supervisor experience; OR an equivalent combination of related education and experience.

ESSENTIAL FUNCTIONS

• Manages all aspects of the division’s information sytems operations, such as identity and authentication management, software and hardware technical support, equipment lifecycle management, network support and troubleshooting, Event and Client service support, IT security, etc.
• Technical point of contact for event, patron and ticketing services to ensure success of technologies utilized by clients, vendors and patrons. Attends Production, Venue, Calendaring, Etc. meetings in support of this function.
• Supervises staff which includes hiring, orienting, training, assigning and reviewing work performance, annual work performance appraisal, and discipline.
• Manages the service desk for the division.
• Manages lifecycle of enduser technologies, including contracting, requistions, inventory and asset control, provisioning, deployment, updates, identity management, end of life replacements, and decommissioning.
• Recommends and implements system and technology solutions and improvements, troubleshooting systems and technology, automating organizational tasks.
• Division’s liaison to County’s Information Technology division to coordinate issues with service delivery, such as security and identity issues with County-provided services.
• Maintains user accounts, domain groups, and computers in the Active Directory systems.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Knowledge of:

• Project management principles and practices
• PCI-DSS standards
• ITIL Principles, especially Operations Management
• Enterprise provisioning and monitoring tools for Windows and Android devices
• Onboarding and Offboarding principles
• Windows desktop and server administration, including AD and MDT
• Computer Science concepts
• Sharepoint and Onedrive implementation and support
• Supervision and personnel management practices and principles
• Accounting and budgeting principles
• Client/server technologies and concepts

Skills and Abilities to:

• Work effectively as a team member and leader to mentor and motivate team
• Manage multiple budgets across different funds, ensuring IT charges are allocated specifically and accurately
• De-escalate intense and difficult situations
• Participate in cross-functional teams and recognize and coordinate diverse stakeholder goals
• Provide excellent customer service and effective client (internal and external) relations
• Communicate effectively both verbally and in writing
• Think logically and systematically, solve complex problems, and effectively apply general principles to specific conditions
• Research, evaluate, and design service solutions
• Keep up to date with changing technologies and recommend updates to systems accordingly
• Use tools and work in high, tight, or restrictive spaces, such as catwalks and tension grids
• Ability to walk long distances.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Extended periods of sitting. Majority of work conducted in an office environment. Operation of computer interfaces (e.g., keyboards, mice). Have a valid drivers license. Work in tight,dark,restrictive,high,and elevated spaces. Able to be physically present at venues throughout the County. Operation of computer interfaces.

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