Ticketing and Theater Policies


ArtTix Purchasing Policy
The following Purchasing Policies are designed to ensure your understanding of, and satisfaction with, the purchase process on the ArtTix website and the ArtTix app. By purchasing tickets through the ArtTix website and the ArtTix app, you agree to be bound by these policies. These purchase policies may change at any time, and such changes shall be effective upon posting. You agree to be bound by such changes when they take place.

If you have questions on any of these policies, please contact ArtTix at 801-355-ARTS (2787), 1-888-451-ARTS (2787) or at arttix@slco.org. Patrons should Dial 711 for Telecommunications Relay Service (TRS).

Pricing and Availability
ArtTix.org sells tickets on behalf of George S. and Dolores Doré Eccles Theater, Maurice Abravanel Hall, Janey Quinney Lawson Capitol Theatre, Mid-Valley Performing Arts Center, and the Rose Wagner Performing Arts Center, venues owned and operated by the Salt Lake County Center for the Arts and for certain ticket outlets in Logan, Utah (“Event Venues”).

ArtTix.org acts only as agent for these Event Venues, which means ArtTix.org does not set the ticket prices and is not responsible for any claims or representations made by Event Venues or the event providers who use the Event Venues for their performances. Event Venues and/or event providers reserve all rights to add, withdraw, reschedule or substitute artists and/or events, prices, venues, seating arrangements and audience capacity.

Tickets are generally sold through several distribution points, including online, phone centers, ArtTix retail locations, and box offices. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may become available prior to the event. However, ArtTix.org does not control the inventory or availability of additional tickets.

Ticketing Fees
All tickets sold by ArtTix are subject to the following service fees and fees are the same at all points of sale – in person, online, or by phone.
•Abravanel Hall, Capitol Theatre, and Rose Wagner Performing Arts Center sales are subject to a per-ticket service fee of $.50 – $15.00 per ticket.
•Telephone sales: per ticket service fees of $2.00 – $15.00.
•Internet sales: per ticket service fee of $3.00 – $15.00 per ticket.
•A Preservation Fund Fee is charged on paid admissions for events at Abravanel Hall, Capitol Theatre, and the Rose Wagner Performing Arts Center. The Preservation Funds is intended to be used for major projects and to preserve the buildings for future generations. Salt Lake County collects and administers the Preservation funds.
•The Preservation Fund Per Ticket Fee ranges from $1.00 – $2.00 at Abravanel Hall, Capitol Theatre, and Rose Wagner Performing Arts Center and is governed by § 3.42.090 Salt Lake County Code of Ordinances (2001).
•A Facility Fee is charged on paid admissions for events at George S. and Dolores Doré Eccles Theater. The Facility Fee will be used by the operator exclusively for the operation of the George S. and Dolores Doré Eccles Theater.
•The Facility Fee Per Ticket Fee is currently $5.00 for Events in the Delta Hall and $2.00 for Events in the Regent Street Black Box at the Eccles Theater.
•An Arts for All Fee of $.50 is charged on paid admissions for events at George S. and Dolores Doré Eccles Theater. The Arts for All Fee was established to increase access to events at the Eccles Theater. The Fund serves to further the mission and vision of the Eccles Theater, to engage broader audiences, and enrich the lives of community members.

Replacement Tickets
ArtTix.org is not responsible for tickets purchased through other ticketing agencies. ArtTix.org is not responsible for any ticket that is lost, damaged, or destroyed.

Replacement tickets for lost, damaged, or destroyed tickets purchased through ArtTix may be obtained by contacting ArtTix. Replacement tickets will be placed in Will Call and the original purchaser must show a valid photo ID to pick up the tickets.

Refunds and Exchanges
ArtTix will not refund or exchange any tickets. Before finalizing your purchase, please carefully review your event and seating selection. Policies set forth by the event providers, expressly prohibit ArtTix.org from issuing exchanges or refunds after a ticket has been purchased.

Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with ArtTix customer service whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. ArtTix.org will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Obtaining Your Tickets
Tickets set up for mail delivery will be shipped via USPS, one business day after order completion and should arrive in 7 to 10 business days. Please note that tickets will be mailed to the mailing address on the account set up to purchase the tickets. An incorrect billing address or credit card information may delay processing and delivery. Tickets lost in the mail will be set up for Will Call pick up only; they cannot be re-mailed. The customer is responsible for notification to ArtTix.org if the tickets are not received within the time frame posted above. If your tickets are being held for Will Call pick-up at the venue on the night of the show, tickets will only be released to the person whose account was used to purchase said tickets. If the Will Call pickup name needs to be changed for any reason please contact the ArtTix information line at 801-355-ARTS (2787) for instructions. A photo ID may be required for Will Call pick-up tickets to be released.

Payment Methods
ArtTix accepts American Express, Visa, MasterCard, Discover Card, ArtTix gift certificates, and cash for qualifying events. Checks are not accepted.

The right of event admission is reserved, and subject to the Event Venue’s terms of admission (i.e. minimum age requirements, surcharges for minors, etc.). Recommended minimum age for all performances is eight years or older unless otherwise specified and no babes in arms. Late arrival may result in non-admittance until a suitable break in the performance. In some venues and for some performances, there will be no seating after curtain time. Please refer to the event page or venue page for specific information. Entry may be refused if tickets are damaged or defaced in any way, or are not purchased through authorized points of sale. Entry may also be refused if tickets are lost or stolen.

Stand-by Ticketing Policy
At the discretion of the Event Venues, stand-by ticketing will be offered only for selected performances that have a no-late seating policy. All patrons MUST be seated 5 minutes after the performance start time. Tickets for patrons not seated at least 5 minutes after the performance start time will become invalid and non-refundable.
Stand-by tickets will be sold to fill the seats of late patrons and issued numbers. Stand-by patrons will line up at the theatre door in numerical order and at the discretion of the producing company representative, stand-by patrons will be admitted 5 minutes after the performance start time. A stand-by ticket does not guarantee a seat or seating together and it cannot be used for admittance to any other performance other than the date/time printed on the ticket. Stand-by ticketed patrons who are not seated for the performance must return to the ticket office immediately and present their stand-by ticket for a full refund.

Number of Tickets or “Ticket Limits”
When purchasing tickets on our Site, you are limited to a specified number of tickets for each event (also known as a “ticket limit”). Please refer to the event page for posted ticket limits. This policy is in effect to discourage unfair ticket-buying practices. We reserve the right to cancel any or all orders and tickets without notice to you if you exceed the posted limits. This includes orders associated with the same name, e-mail address, billing address, credit card number, or other information.

Canceled, Postponed, or Rescheduled Events
Occasionally, performances are canceled, postponed, or rescheduled. Should this occur, ArtTix.org shall use reasonable efforts to inform you of refund or exchange procedures for that performance. Specific refund, exchange, or other options are determined by the event provider, and the purchaser may be referred directly to the event provider for refund, exchange, or other. For exact instructions on any canceled, postponed, or rescheduled performance, please contact ArtTix. If an event is canceled, and you purchased your ticket through ArtTix, we will automatically issue you a refund of the amount you paid for your tickets, including all fees, to the credit card that you used to purchase that ticket. If you used any other payment method, please contact us for more information or to request a refund. Only the original purchaser will be eligible for a refund. If you bought your tickets at a retail outlet, you have to return them to that location. If the event was canceled, postponed, relocated, or rescheduled, the Event Venue or event provider may set refund limitations. Please contact us or the event provider for more information if you cannot attend the rescheduled event. Please make sure to include/provide your order number so we may expedite your refund if applicable ArtTix will not be liable for any expenses that you or anyone else incurs in connection with a canceled or postponed event.

Billing Information Verification
Orders are processed only after a billing address, and other billing information has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, ArtTix customer service will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order without further notice.

Pricing and Other Errors
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this Site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then we have the right to cancel that ticket/order and refund the amount paid.

Limitation of Liability
You voluntarily assume all risks incidental to the event for which the ticket is issued, whether occurring before, during, or after the event, and you waive any claims for personal injury or death against us, management, facilities, artists, other participants, and all affiliated entities, agents, officers, directors, owners and employees on behalf of yourself and any accompanying minor. You bear all risks related to weather. See the Limitation of Liability section in the Terms of Use for additional limits on our liability.

Recording, Transmission, and Exhibition
You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event.

Ticket Office Hours and Locations
For your convenience, tickets may be purchased at any of our ticket offices during the hours noted below:

George S. and Dolores Doré Eccles Theater 
131 S Main Street, Salt Lake City, Utah
Daily Hours: M-F 10 a.m. – 6 p.m and Sat 10 a.m. – 2 p.m
Showtime: Open from 10:00 am through the first 30 minutes of showtime

Mid-Valley Performing Arts Center
2525 Taylorsville Blvd, Taylorsville, Utah
Daily Hours: M-F 10 a.m. – 6 p.m and Sat 10 a.m. – 2 p.m
Showtime: Open from 10:00 am through the first 30 minutes of showtime

Janet Quinney Lawson Capitol Theatre 
50 West 200 South, Salt Lake City, Utah
Ticket office opens 90 minutes prior to showtime and closes 30 minutes after the show starts

Rose Wagner Performing Arts Center 
138 West Broadway, Salt Lake City, Utah
Ticket office opens 90 minutes prior to showtime and closes 30 minutes after the show starts


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