WELCOME BACK

 

We are happy to welcome you back to live performances at Abravanel Hall, Capitol Theatre, Eccles Theater, and the Rose Wagner Performing Arts Center.

To ensure the health and safety of our patrons, performers, and staff, we are implementing several new changes to create a safe and enjoyable environment. All of our modified practices meet current standards issued by the Salt Lake County Health Department, Utah Leads Together, and Center for Disease Control, and are subject to change as policies and practices are updated.

Before you visit our venues, please review the information below. If you have any questions about any of our new or modified procedures, or are unable to meet any of these requirements,  call 385-486-1015 or email arts-info@slco.org and we are happy to help.


COVID-19 Risk Awareness Warning

We have taken enhanced health and safety measures—for you, our other Guests, Employees and Cast Members. You must follow all posted instructions while visiting Abravanel Hall, Eccles Theater, Capitol Theatre and Rose Wagner Performing Arts Center.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable.

By visiting our venues you voluntarily assume all risks related to exposure to COVID-19. Let’s keep each other healthy and safe.

Health & Safety Procedures

If you exhibit any symptoms of COVID-19 or have been exposed to anyone with the virus, please stay home.

  • Symptoms may include fever or chills; cough; shortness of breath or difficulty breathing; muscle or body aches; new loss of taste or smell; sore throat; congestion or runny nose; and nausea, vomiting, or diarrhea
  • Exposure means you have been within 6 feet of an individual who is known to be positive with COVID-19 for 15 minutes or longer
  • Contact arttix@slco.org to review refund options.
  • Arts & Culture will not require symptom checking for Venue Patrons

Mandatory Face Coverings

  • We are requiring all patrons and staff to wear a face covering at all times during the event including when entering the Theatre and throughout performances.
  • Face coverings must be made from a material that does not easily allow droplets to pass through the material.
  • Face coverings must completely cover user’s mouth and nose and must be made of a material that prevents the spray of respiratory particles.
    • At this time, gaiters, scarves, and bandanas are acceptable as long as they cover the user’s mouth and nose and are made of a material that prevents the spray of respiratory particles. The use of these types of face coverings may change at any time.
    • A plastic face shield or a mask with exhalation valves or vents are not acceptable as a substitute for a well-fitting face covering.
  • If you arrive without a face covering, we will provide you with one.
    • Due to limited supplies, we ask that those that can provide their own face covering please do so we can reserve supplies for those that are unable to provide their own.

 Social Distancing

  • Please observe six-foot social distancing from people not in your household at all times including while entering and exiting the theatre, in the lobby, in restroom lines, and in the auditorium.
  • Avoid congregating in the lobby before and after the performance.

Venue Cleaning & Sanitizing

  • The auditorium, including the seats, is cleaned and sanitized prior to each performance.
  • High touch areas – door handles, elevators, ticket office, restrooms – are cleaned and sanitized throughout the performance.

Ticketing & Contact Tracing

  • Ticket sales are available online and by phone. Ticket offices only open for in person sales one hour before showtime.
    • Online – arttix.org
    • Phone – 801-355-ARTS (Monday – Friday 10 am to 6 pm/Saturday 10 am – 2 pm)
    • App – ArtTix SLC App
    • Email service – arttix@slco.org (please allow 24-48 hours for a response)
  • To maintain appropriate social distancing between households, online ticket sales will only allow for purchasing up to two tickets next to each other
    • Patrons may call the ticket office at 801-355-2787 to purchase additional tickets for members of their households in groups of three or more
  • We encourage you to download our ArtTix SLC App to manage your account and utilize electronic tickets. Electronic and print at home tickets are preferred.
  • The preferred method of payment at the ticket window is by credit card. Cash payments will be accepted
  • At the time of purchase, patrons are required to provide contact information for Contact Tracing purposes. If a ticket buyer refuses to provide contact information, ArtTix is unable to sell them a ticket.

Contact Tracing  

  • Contact tracing is used by the Health Department to help prevent the spread of COVID by identifying people who have tested positive for COVID-19 and their close contacts to work with them to isolate and quarantine.
  • ArtTix is the official contract tracing tool for all paid ticketed patrons attending events at A&C venues. Your ArtTix account contact information will be used for contact tracing purposes if necessary. If contact tracing becomes necessary, ticket buyers are responsible to inform the other members of their party
  • If an event is non-ticketed, free and ticketed, or is an event that requires registration, the event presenter will collect contact information for contact tracing purposes.

Guest Services

  • Assisted listening devices will be available at the Patron Services desk in each venue.
  • Coat check, booster seats, and curbside assistance are suspended at this time.
  • Concessions are not available at this time and our drinking fountains are closed.
  • You are welcome to bring a filled water bottle with you to the theatre and we have a water bottle filling station available in the lobbies at Capitol Theatre and the Rose.
  • We ask you to have your tickets ready to present to the ushers for scanning; they will not touch your tickets or phones.
  • Please stay in your assigned seats. We have blocked off seats throughout the auditorium to ensure social distancing.

Plan Your Visit

  • Downtown traffic can be heavy, so please plan extra time for travel and parking.
  • If you arrive after the performance begins, you may need to wait in the lobby until late seating is available. An usher will help you to your seats.
  • Learn more about downtown parking and dining options here.

Thank you for your support and patience as we continue to navigate this unprecedented situation.  We are excited to welcome you back to our theaters to experience the thrill of live theater.

For more information on Salt Lake County Arts & Culture events affected by COVID-19, please see the Frequently Asked Questions below.

COVID-19 Frequently Asked Questions

  • Which Salt Lake County Arts & Culture venues are open?
    Abravanel Hall, Capitol Theatre, Eccles Theater, and the Rose Wagner Performing Arts Center are open under modified health and safety guidelines.
  • I have symptoms of COVID-19 or was exposed to someone with the virus – can I get a refund?
    If you purchased your ticket directly from ArtTix or the Event Presenter, you can receive a full refund for your purchase. Please email arttix@slco.org or call 801-355-2787 to request a refund no sooner than one week prior to your scheduled event and no later than 48 hours following your scheduled event.If you purchased your ticket through a third-party ticket seller please contact them directly.
  • How are you keeping things safe at the venues?
    Our cleaning staff is employing cleaning routines and using products in accordance with CDC and County Health Department guidelines including cleaning and disinfecting products that meet EPA criteria for use against the COVID-19 virus.Prior to each event, our cleaning crews conduct a thorough cleaning and sanitizing routine, including electrostatic cleaning, according to CDC and Health Department standards. High touch and common areas will be sanitized before, during, and after performances, including door handles, elevator buttons, stair railings, and water bottle refill stations.All Arts & Culture staff will wear face coverings and maintain social distancing when in the venues. We are taking additional precautions, including: hand sanitizing stations in each lobby; installing plexiglass barriers at each ticket window; ticket sellers disinfect high touch surfaces after each sale; regular disinfecting of common touch points throughout the theater; contactless ticket scanning services by Ushers; and Ushers will wear gloves for playbill distribution.
  • What happens to my tickets for a postponed or rescheduled show?
    In most cases, you can hold on to the original ticket and it will be good for the new date(s).If you purchased your tickets from ArtTix or the presenter, you will receive an email providing details on the postponement and rescheduled dates and if the original tickets will remain valid. For events postponed without a reschedule date, ticket buyers will receive an email once the new dates are confirmed.For tickets purchased from a third-party seller, please refer to the seller’s policies. If the tickets were valid, they may also remain so for the rescheduled dates, however ArtTix is unable to guarantee their validity.
  • What happens if a performer, staff member, or a patron tests positive for COVID-19?
    A positive case of COVID-19 with a patron, performer, or staff member who was in a Salt Lake County Arts & Culture venue will trigger the Health Department Contact Tracing process.Contact Tracing  is the method by which Health Department notifies people that they may have been exposed to COVID-19 and should monitor their health for signs and symptoms of COVID-19; helping people who may have been exposed to COVID-19 get tested; and asking people to self-isolate if they have COVID.The Health Department will work with Arts & Culture or the Presenter to identify those people that worked directly with the staff person testing positive; or in the case of a patron testing positive, those that sat near the individual. Within 24-48 hours, those identified people will receive notification in writing from either Arts & Culture or the Presenter and will be encouraged to get tested.Arts & Culture will also follow CDC and Local Health Department best practices to thoroughly sanitize and disinfect any areas affected by individuals who have tested positive for COVID-19 prior to allowing those spaces to be utilized.
  • What Guest Services are in place?
    Concessions are not available at this time and our drinking fountains are closed.

    • You are welcome to bring a filled water bottle with you to the theatre.
    • We have water bottle filling stations in the lobbies at Capitol Theatre and the Rose.
    • Assisted listening devices will be available at the Patron Services desk
    • Coat check, booster seats, and curbside assistance are suspended at this time.
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