Salt Lake County Performing Arts Venues Welcoming Patrons for Live Events
We are happy to welcome you back to live performances at Abravanel Hall, Capitol Theatre, Eccles Theater, Mid-Valley Performing Arts Center, and the Rose Wagner Performing Arts Center.
Before you visit our venues, please review the information below. If you have any questions about any of our new or modified procedures, call 385-486-1015 or email arts-info@slco.org and we are happy to help.
COVID-19 Risk Awareness Warning
We have taken enhanced health and safety measures—for you, our other Guests, Employees and Cast Members. You must follow all posted instructions while visiting Abravanel Hall, Eccles Theater, Capitol Theatre and Rose Wagner Performing Arts Center.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable.
By visiting our venues you voluntarily assume all risks related to exposure to COVID-19. Let’s keep each other healthy and safe.
Health & Safety Procedures
If you exhibit any symptoms of COVID-19 or have been exposed to anyone with the virus, please stay home. Contact arttix@slco.org or call 801-355-ARTS within 48 hours to review ticket refund and exchange options.
- COVID symptoms may include fever or chills; cough; shortness of breath or difficulty breathing; muscle or body aches; new loss of taste or smell; sore throat; congestion or runny nose; and nausea, vomiting, or diarrhea.
Health & Safety Guidelines
- Face coverings and social distancing will no longer be required for fully vaccinated individuals in Salt Lake County facilities. This applies to staff, crew, patrons, and other event attendees.
- Those non-vaccinated individuals and children under 12 should continue to wear face coverings.
- Performances and events are able to seat patrons at full capacity – patrons may be seated shoulder to shoulder without social distancing.
- Presenters may continue to require distancing, reduced capacity, and face coverings at their performances. Arts & Culture will support these requirements at the request of our presenters.
- Guidelines are subject to change at any time
Venue Cleaning & Sanitizing
- The auditorium, including the seats, is cleaned and sanitized prior to each performance.
- High touch areas – door handles, elevators, ticket office, restrooms – are cleaned and sanitized throughout the performance.
- Research shows that that HVAC systems play an important role in reducing the concentration of contaminants, including viruses like COVID-19. Arts & Culture is following the best practices for air filtration issued by the CDC and the American Society of Heating, Refrigeration, and Air Conditioning Engineers.
Guest Services
- Assisted listening devices will be available at the Patron Services desk in each venue.
- Coat check and booster seats are suspended at this time.
- Concessions are not available at this time.
- You are welcome to bring a filled water bottle with you to the theatre and we have a water bottle filling station available in the lobbies at Capitol Theatre and the Rose.
- We ask you to have your tickets ready to present to the ushers for scanning; they will not touch your tickets or phones.
- Please stay in your assigned seats.
Plan Your Visit
- Downtown traffic can be heavy, so please plan extra time for travel and parking.
- If you arrive after the performance begins, you may need to wait in the lobby until late seating is available. An usher will help you to your seats.
- Learn more about downtown parking and dining options here.
Thank you for your support and patience as we continue to navigate this unprecedented situation. We are excited to welcome you back to our theaters to experience the thrill of live theater.
For more information on Salt Lake County Arts & Culture events affected by COVID-19, please see the Frequently Asked Questions below.
COVID-19 FREQUENTLY ASKED QUESTIONS
What Salt Lake County Arts & Culture venues are open?
Abravanel Hall, Capitol Theatre, Eccles Theater, Mid-Valley Performing Arts Center, the Rose Wagner Performing Arts Center, and Utah Museum of Contemporary Art are open under modified health and safety guidelines.
How are you keeping things safe at the venues?
Our cleaning staff is employing cleaning routines and using products in accordance with CDC and County Health Department guidelines including cleaning and disinfecting products that meet EPA criteria for use against the COVID-19 virus.
Prior to each event, our cleaning crews conduct a thorough cleaning and sanitizing routine, according to CDC and Health Department standards. High touch and common areas will be sanitized before, during, and after performances, including door handles, elevator buttons, stair railings, and water bottle refill stations.
We are taking additional precautions, including hand sanitizing stations in each lobby; installing plexiglass barriers at each ticket window; ticket sellers disinfect high touch surfaces after each sale; and contactless ticket scanning services by Ushers.
Research shows that that HVAC systems play an important role in reducing the concentration of contaminants, including viruses like COVID-19. Arts & Culture is following the best practices for air filtration issued by the CDC and the American Society of Heating, Refrigeration, and Air Conditioning Engineers.
What Guest Services are in place?
- Concessions are not available at this time. You are welcome to bring a filled water bottle with you to the theatre.
- We have water bottle filling stations in the lobbies at Capitol Theatre, and the Rose.
- Assisted listening devices will be available at the Patron Services desk
- Coat check and booster seats are suspended at this time.
I have symptoms of COVID-19 or was exposed to someone with the virus, can I get a refund?
If you purchased your ticket directly from ArtTix or the Event Presenter, please email or call ArtTix arttix@slco.org or call 801-355-2787 for refund or exchange options. You must contact ArtTix no sooner than one week prior to your scheduled event and no later than 48 hours following your scheduled event.
If you purchased your ticket through a third-party ticket seller please contact them directly.
What do I do about my tickets if my show is postponed or rescheduled?
In most cases, you can hold on to the original ticket and it will be good for the new date(s).
If you purchased your tickets from ArtTix or the Presenter, you will receive an email with details on the rescheduled dates and what to do with your original tickets. For postponed events without a reschedule date, you will receive an email once the new dates are confirmed.
If you purchase your tickets from a third-party seller, please refer to the seller’s policies. If the tickets are valid, they may also remain so for the rescheduled dates, however ArtTix is unable to guarantee their validity.
If I have been vaccinated, do I still have to wear my face covering and social distance?
No, if you are fully vaccinated and past the two week period, you are not required to wear a face covering. If you are not vaccinated or under the age of 12, you will need to wear a face covering.
