Salt Lake County Arts & Culture venues including Abravanel Hall, Capitol Theatre, Eccles Theater and the Rose Wagner Performing Arts Center are operating under modified health and safety procedures pursuant to State & Local health guidelines. These modified procedures are necessary to keep our communities safe and help prevent the spread of COVID-19. Updates will be posted on our website, saltlakecountyarts.org and our Facebook page @slcoartsculture. Please email us at email@example.com with specific questions or concerns.
Thank you for your support and patience as we continue to navigate this unprecedented situation. We look forward to welcoming you back to our venues in the future to experience the thrill of live theater.
ArtTix customer service remains available as follows:
Online sales: at arttix.org
Phone service: at 801-355-2787 (Monday – Friday 10 am to 6 pm/Saturday 10 am – 2 pm)
Email service: at firstname.lastname@example.org (please allow 24-48 hours for a response)
In-person service is not available.
For more information on Salt Lake County Arts & Culture events affected by COVID-19, please see the Frequently Asked Questions below.
Salt Lake County Arts & Culture Events Affected by COVID-19 – Frequently Asked Questions
- What Salt Lake County Arts & Culture venues are affected by COVID-19 Closures?
Salt Lake County Arts & Culture (Arts & Culture) venues are Abravanel Hall, Capitol Theatre, Eccles Theater, and the Rose Wagner Performing Arts Center.
- Which performances are cancelled?
All events scheduled from March 12, 2020 to June 30, 2020 at Arts & Culture venues were cancelled for their original dates. In addition, various event presenters have opted to move their performances that are scheduled after June 30.
Some of these performances were cancelled all together, while others are postponed for later dates. To see the status of your event, please refer to the SLCo Arts & Culture Moved Performances – May 15, 2020 If an event is not listed on this page, it is still scheduled for the original date. You can also refer to our calendar of events for up-coming show information.
- What happens with my tickets for a cancelled show?
The event presenter determines the ticket options for cancelled shows which may include full refunds or exchanges. If you purchased your tickets from ArtTix or the presenter, you will receive a direct email letting you know your ticket options. If the tickets will be refunded, some shows may automatically refund your ticket to your account while others may require you to contact the ticket office. This specific information will be in the cancellation email sent to ticket buyers.
If you have not received information about refunds or exchanges for a specific cancelled show please email email@example.com.
If you purchased your ticket from a third-party seller, we are unable to provide refunds or exchanges. You will need to refer to the third-party seller’s cancellation policies to review your option.
- What happens to my tickets for a postponed or rescheduled show?
In most cases, you can hold on to the original ticket and it will be good for the new date(s). If you purchased your tickets from ArtTix or the presenter, you will receive an email providing details on the postponement and rescheduled dates and if the original tickets will remain valid. For events postponed without a reschedule date, ticket buyers will receive an email once the new dates are confirmed.
For tickets purchased from a third-party seller, please refer to the seller’s policies. If the tickets were valid, they may also remain so for the rescheduled dates, however ArtTix is unable to guarantee their validity.
- Will my event after June 30 be cancelled or postponed?
At this time, Salt Lake County Arts & Culture is not requiring events be cancelled after June 30, 2020. This is based on the current direction from Salt Lake County’s Mayor Jennifer Wilson and the Salt Lake County Health Department and their order to close Salt Lake County Venues for non-essential functions. We will continue to follow the Mayor and Health Department’s guidelines regarding venue closures as they are updated.
Some event presenters may choose to cancel or move events after June 30, at their discretion. As with any other cancelled or rescheduled event, ArtTix ticket buyers will be notified directly about these changes. This information will also be included on the SLCo Arts & Culture Moved Performances – May 15, 2020.
- How do you plan to keep things safe once the venues open again?
Salt Lake County government continues to work on a plan to address the timing and requirements for lifting various portions of the health order throughout the county. In the meantime, the Arts & Culture Division is working with Salt Lake County’s COVID-19 Unified Command Team to develop a plan for safely opening our venues to the public once directed to do so. The health and safety of our staff, artists, and patrons is our highest priority and our team is working diligently to keep our venues as safe as possible.
- I don’t feel safe coming to performances yet – can I get a refund?
Please be assured we are doing everything we can to keep all our patrons, performers, and staff safe once we re-open our venues. If you still prefer not to come to a scheduled performance please contact ArtTix (firstname.lastname@example.org or 801-355-ARTS) to review your options. Since the event presenters determine the ticketing options, we cannot guarantee a refund is available for all shows. Our ArtTix customer service team will be able to best consult you on the options for each individual show.
- Where is my refund?
If you were issued a refund for tickets purchased through ArtTix, please allow 7-10 business days for this to post to your account following notice of the cancellation. If you still haven’t received it after that time, please email email@example.com to review the issue.